Booking your event at The HeadlandTerms and conditions
Credit Crunch Conferencing
Enjoy an inspirational conference at Cornwall's iconic hotel, The Headland. With an enviable location above Newquay's Fistral Beach, beautiful rooms filled with natural light, and service from professional but friendly staff, your conference or meeting is sure to have the wow factor.....and now you can enjoy it without the wow price!
With our special credit crunch offer of £25 per person, to include room hire, a morning tea/coffee serving, a working sandwich lunch, and an afternoon tea/coffee serving, you will be sure to impress your company's financial controller!
This offer may only be booked within three weeks of your event's date; it is strictly subject to availability, and our usual terms and conditions apply. For further information, please contact our experienced conference coordinator who will be delighted to assist you.
Booking your event
A written confirmation must be received, together with an address and full contact details. The number of guests +/- 10% together with the programme must reach the hotel at least 7 days prior to the event. Final numbers must reach the hotel at least 48 hours in advance; this number will be charged in full, or greater if numbers increase. Accounts may be due for payment in advance, on arrival or on departure. Cheques (company or personal) must be presented in good time for clearance and will not be accepted on departure under any circumstances. Credit terms may be agreed in writing, and credit references will be sought. Payment of invoiced accounts are due within 14 days of presentation. Overdue accounts will be charged at 2% per month, or part thereof.
Cancellations
All cancellations, postponements or significant changes in arrangements or numbers must be confirmed in writing. Deposits will only be refunded, less administration costs, once the date has been rebooked for a similar event. If the cancellation occurs within one month of the date, the client shall be liable for 90% of the anticipated facilities booked - if the date is resold the charges will be offset. If the cancellation occurs within 2 to 5 months, 60% will be charged, and if within 6 to 12 months, 30%.
Clients responsibility
The client shall be responsible for the behaviour of their guests and any damage to hotel property, including theft and water damage. Guests should not be excessive or rowdy, and offensive or illegal behaviour will not be tolerated. Consideration must be shown to other guests and our staff; we reserve the right to recover from the person making the booking any discretionary compensation payment or discount we may have to pay to other guests, as a result of your actions or members of your party.
Food and drink
The hotel reserves the right to supply whatever food, drink or services may be required, except in the case of pre-arranged celebration cakes. The import of clients food or drink is not an option, and corkage arrangements are not available. The hotel has a full liquor licence and is also licensed for public entertainment for up to 300 guests.
Your exclusive venue
If agreed at the time of booking, the hotel can be reserved for the exclusive use (except the Terrace Restaurant). Such an agreement shall be deemed to be reciprocal and the party will use the hotel's facilities for all catering and hospitality for the full period of the booking
Personal belongings
Personal belongings are the responsibility of each individual and any valuables can be left in the Reception safe. We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance beyond our control. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your event with us is limited to the cost of the booking.
Accommodation
During the quieter months, special rates are available for guests attending large events. All accommodation is subject to availability and the agreement must be confirmed at the time of booking the event. Separate accommodation terms and conditions apply, please ask for a copy or visit the main Hotel website. For large bookings, individual terms and conditions will apply.
Equipment and extras
The client shall be liable for all electricity used other than by the hotel's usual fixed equipment and lighting. The hotel does not accept responsibility for the clients' equipment. A registration table will be included in the cost. Any further tables required will be charged at £10 per table and will include a tablecloth. Materials can only be displayed on display boards (these are available for hire or you may bring your own). Late changes to table plans that result in re-printing, table and room decorating, secretarial and IT assistance may also result in extra charges. Extended use of the rooms for set up and removal of equipment, decoration,trade stands etc will be charged over and above the room hire charge. A service charge of 10% will be charged for all external services used - the hotel has a preferred list of companies for such services (from florists, wedding cake makers to AV specialists) with whom we have an established relationship and can highly recommend.
Disabled access
In order to accommodate guests with limited mobility we have disabled parking bays, ramped access to the front door, a lift and some wheelchair-accessible rooms with walk-in showers and wide doors. If you require assistance please contact us to discuss requirements prior to your stay.
Validity of prices
Prices for the current year are as agreed in writing. For bookings made more than 12 months in advance, prices may increase to reflect increased costs outside the hotels control. Changes in any tax legislation will affect prices. E & O E
The hotel reserves the right to refuse any booking.
Refurbishment Works
We are delighted to announce that our south facing hotel bedroom refurbishment plans commenced earlier than expected, in November 2009. All work should be completed in time for a hopefully sunny and spring-like Easter in April 2010. The new 'Fistral View' rooms will offer contemporary beachside living, with all the flair The Headland is renowned for. With excellent views down the length of Fistral Beach, these south-facing rooms offer the perfect landscape for the fanatical surfer or wave watcher.
