General informationEvents at the Headland
Booking your event
A written confirmation must be received, together with an address and full contact details. The number of guests +/- 10% together with the programme must reach the hotel at least 7 days prior to the event. Final numbers must reach the hotel at least 48 hours in advance; this number will be charged in full, or greater if numbers increase. Accounts may be due for payment in advance, on arrival or on departure. Cheques (company or personal) must be presented in good time for clearance and will not be accepted on departure under any circumstances. Credit terms may be agreed in writing, and credit references will be sought. Payment of invoiced accounts are due within 14 days of presentation. Overdue accounts will be charged at 2% per month, or part thereof.
Food and drink
The hotel reserves the right to supply whatever food, drink or services may be required, except in the case of pre-arranged celebration cakes. The import of client’s food or drink is not an option, and corkage arrangements are not available.
Accommodation
During the quieter months, special rates are available for guests attending large events. All accommodation is subject to availability and the agreement must be confirmed at the time of booking the event. Separate accommodation terms and conditions apply, please ask for a copy of visit the main Hotel website.
Your exclusive venue
If agreed at the time of booking, the hotel can be reserved for the exclusive use (except The Terrace Restaurant). Such an agreement shall be deemed to be reciprocal and the party will use the hotel’s facilities for all catering and hospitality for the full period of the booking.
Clients’ responsibility
The client shall be responsible for the behaviour of their guests and any damage to hotel property, including theft and water damage. Guests should not be excessive or rowdy, and offensive or illegal behaviour will not be tolerated. Consideration must be shown to other guests and our staff; we reserve the right to recover from the person making the booking any discretionary compensation payment or discount we may have to pay to other guests, as a result of your actions or members of your party.
Personal belongings
Personal belongings are the responsibility of each individual and any valuables can be left in the Reception safe. We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance beyond our control. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your event with us is limited to the cost of the booking.
Disabled access
In order to accommodate guests with limited mobility we have disabled parking bays, ramped access to the front door, a lift and some wheelchair-accessible rooms with walk-in showers and wide doors. If you require assistance please contact us to discuss requirements prior to your stay.
Equipment and extras
The client shall be liable for all electricity used other than by the hotel’s usual fixed equipment and lighting. The hotel does not accept responsibility for the clients’ equipment. A registration table will be included in the cost. Any further tables required will be charged at £10 per table and will include a tablecloth. Materials can only be displayed on display boards (these are available for hire or you may bring your own). Late changes to table plans that result in re-printing, table and room decorating, secretarial and IT assistance may also result in extra charges.
Licences
The hotel has a full liquor licence and is also licensed for public entertainment for up to 300 guests. Evening entertainment must finish by midnight and the bar will close at this time. An application for extensions or variations to the licences will incur an additional charge.
Cancellation
All cancellations, postponements or significant changes in arrangements or numbers must be confirmed in writing. Deposits will only be refunded, less administration costs, once the date has been rebooked for a similar event. If the cancellation occurs within one month of the date, the client shall be liable for 90% of the anticipated facilities booked - if the date is resold the charges will be offset. If the cancellation occurs within 2 to 5 months, 60% will be charged, and if within 6 to 12 months, 30%.
Validity of prices
Prices for the current year are as agreed in writing. For bookings made more than 12 months in advance, prices may increase to reflect increased costs outside the hotels control. Changes in any tax legislation will affect prices. E & O E
The hotel reserves the right to refuse any booking.
